Business Services Management

Business Services Management

Breaking silos accelerates value. We help you build an agile, service-oriented organisation where business units work as one.

SMART INTEGRATION OF PEOPLE, PROCESSES & PLATFORMS
Our Business Services Management solution unifies internal functions—IT, HR, Finance, Procurement, and more—into a seamless service ecosystem.
 Powered by automation and real-time visibility, we help you streamline operations, enhance collaboration, and deliver consistent enterprise-wide service experiences.

What we deliver

Aligned IT and Business Services

Integrated Management Framework

Operational Efficiency

Service Visibility & Control

Improved User Experience

Cost Optimization & Risk Reduction

Cross-Departmental Enablement

IT SERVICE MANAGEMENT (ITSM)

Deliver seamless, efficient IT services that empower your users

At INENI, we design ITSM solutions tailored to your business context—combining structure, automation, and user experience. From incident and change management to self-service portals and performance insights, we enable you to deliver consistent, user-friendly IT services at scale.

What we enable​

Smart incident & request management

Change & release governance

Intuitive self-service portals

Real-time performance analytics

IT OPERATIONS MANAGEMENT (ITOM)

Achieve full visibility and control across your IT landscape

INENI’s ITOM services help you automate, monitor, and optimize your IT operations across on-premise, hybrid, and cloud environments. We provide proactive infrastructure management—from service mapping and event correlation to AIOps and automated remediation—to minimize downtime and maintain performance.
We don’t just monitor. We orchestrate IT health to support service reliability and operational excellence.

Key outcomes

Real-time infrastructure monitoring

Intelligent alerting & automated remediation

Service mapping and CMDB integration

AIOps-driven insights for predictive operations

No matter where you want your business to go... We know what it will take to get you there

IT ASSET MANAGEMENT (ITAM)

Maximize asset value. Minimize cost and risk

INENI’s ITAM services give you full lifecycle visibility and control over your hardware, software, and digital assets. From procurement to retirement, we help you manage compliance, optimize usage, and reduce waste—ensuring every asset delivers measurable value.

Our approach connects ITAM with ITSM and ITOM practices, enabling smarter decisions, streamlined operations, and better alignment with financial and risk goals.

What we deliver

End-to-end asset lifecycle management

Hardware/software usage optimization

Hardware/software usage optimization

Integration with CMDB and procurement systems

Let’s discuss your company’s next chapter with our vision